Ordering/ Shipping Related
Q: Where are you ship the packages from?
A: We will ship the packages from Hong Kong.
Q: How can I order from this website?
A: Thank you for your interest. We are accept Paypal, Western Union, Credit card via Paypal.
Q: Which courier used for the shipping?
A: We will ship the packages via Hong Kong post air mail. For the LED unit kit, due to the kit included battery, it will ship by DHL / Fedex.
Q: How long will the package arrive?
A: Normally, the package will arrive within 2 weeks. But there may have delay when the holidays close. The delay may lead to 3-6 weeks.
Q: How much is the shipping fee? Can it be cheaper if I order few items?
A: We are offering free worldwide shipping with tracking (under USD15 order will not providing tracking number) for most of the items. (We will have a price for shipping if the item charge shipping fee) So please understand there will not have a discount if ordering few items.
Q: Where can I find my tracking number? Why there haven’t any confirmation after my ordering?
A: We will send the tracking number to your Paypal email after the package shipped. Please wait within 3-6days and we will email you the tracking number.
Q: After 2 weeks I still can’t get my order. What can I do?
A: We ship the packages with tracking number. You can use the tracking number check the package statues. Please try to contract your local post office for the package statues. We have many return packages due to the receiver didn’t claim the package and the package return to sender.
In case the package lost. We will try our best track the package, if the package ship back to our place, we are able to ship it again, but the second shipment will not have tracking number due to shipping cost.
***Please ensure your Paypal account shipping info correct. If you found the shipping info incorrect but you made the order. Please email us the correct info. If the package lost and we can’t track the package. We are willing to communicate with you to find out the best solution. ***
Q: What scale are your products?
A: We are working on 1:24 scale mostly. The parts and transkit designed for Tamiya, Fujimi, Aoshima, Hasegawa, Revell 1:24 / 1:25 scale model kit. Nowadays, many customer asking us to doing more 1:18 scale parts for their die-cast model car wheel swap like Autoart. We also have some of the 1:18 wheels and parts in 1:18 catalog.
The 1:43 scale model car is our first try on factory completed product. We will also having a try on 1:18 scale soon
Q: I am new on modeling. Can you explain how can I complete the model like you shown?
A: We are selling transkit, which will included body kit parts (example: bumpers, side skirts, hood, spoiler) wheels. You need a base kit to complete the transkit. The transkit page will shown designed for which base kit on market. You can easily order from most of the online store like Hobby Link Japan, Amazon.
Q: Is it painted / assembled? Can I choose another color?
A: All of the transkit/ parts/ wheels in raw resin and need you paint and assemble it. We have commission build services. Welcome to email us for more details.
Q: Are you able to build my car in scale model?
A: Yes! We are willing to working with you to build your own car. Please send us email with your car pictures. We can give you a quote.